Uniform compensation terms for all the logistics route:

1. Parcel confirmed lost.

2. If the update time from the previous node exceeds the longest time limit of the logistics, the customer can file a claim.

Compensation rates: Items + international logistics costs

Tips:

1. Compensation timeliness measurement standard: Starts from the parcel is sent from the warehouse;

2. Compensation method: The user can contact customer service, then customer service will refund the compensation amount to the user’s account after verification.

Disclaimer of liability:

1. Force Majeure: Including but not limited to war, natural disaster(earthquake, cyclone, storm, flood, etc), nuclear radiation, nuclear explosion, nuclear contamination and other radioactive contamination.

2. Customers can not provide related proof.

3. Exceeding the application deadline(no enquiry or no compensation request after signed within 7 days or shipped within 45 days ), or parcel was delivered during the application time.

4. Parcel was stolen or missing for certain reasons after delivered.

5. Items in violation of the prohibition or restriction for delivery, confiscated by the competent authority or dealt with in accordance with relevant laws & regulations.

6. Parcel was damaged or lost due to customers’ responsibility, deliberate actions or product itself reason.

7. Other situations that can not apply for compensation.

8. The final interpretation of the parcel compensation rules is the responsibility of Aliprice.